Can I Return a Sex Toy in Canada?

This is one of the most common questions we receive — and an important one. While we want every customer to love their purchase, sex toys and intimate items can’t be returned once opened due to health, hygiene, and safety regulations in Canada.

At Cupid Boutique, your Canadian-owned and operated adult store, your privacy and safety always come first. Here’s everything you need to know about returns, exchanges, and product warranties when shopping for sex toys in Canada.

Why Sex Toys Can’t Be Returned Once Opened

Canadian law classifies all intimate items — including vibrators, dildos, lubricants, masturbators, lingerie, and bondage gear — as personal-use hygiene products.
For everyone’s health and safety, opened or used products cannot be resold or exchanged, even if used once or sanitized.

This is the same standard applied by reputable Canadian adult stores and aligns with Canada’s Consumer Product Safety Regulations.

To protect you, our staff, and future customers, Cupid Boutique strictly follows these guidelines — ensuring that every toy you receive is brand new, sealed, and untouched.

What If My Product Arrives Damaged or Defective?

If your order arrives damaged or has a manufacturer defect, don’t worry — we’ve got you covered.

Here’s what you can do:

📸 Take a photo or video of the issue (e.g., toy not turning on, packaging damage).
💌 Contact our customer care team right away through our Contact Us page or by email.
✅ Once reviewed, we’ll replace the product or issue a credit according to the manufacturer’s warranty.

We work directly with trusted brands like We-Vibe, Womanizer, Lovense, and Magic Wand, all of which include official Canadian warranties on most rechargeable toys.

Cupid Boutique’s Return & Exchange Policy (Simplified)

🔒 Opened items: Non-returnable and non-refundable (for hygiene reasons).
📦 Unopened items: May be eligible for return within 7 days of delivery, if still sealed and unused.
⚙️ Defective items: Covered under the manufacturer’s warranty — we’ll help you process the claim.
🏬 In-store purchases: Bring proof of purchase to your nearest Cupid Boutique location for help with warranty replacements.

Our goal is to make your experience smooth, secure, and satisfying — even when things don’t go perfectly.

How to Avoid Return Issues

To make sure you get the toy that fits your needs from the start:

💡 Read product descriptions carefully — each listing at CupidBoutique.com includes size, material, and compatibility details.
🧠 Check product reviews from real Canadian customers.
💬 Ask our experts! Our friendly staff at all six GTA stores can help you choose the right fit or vibration style before you buy.

Cupid Boutique’s mission is to help Canadians shop confidently and comfortably — both online and in person.

Why Cupid Boutique’s Policy Protects You

Our strict hygiene and return policy isn’t just about rules — it’s about protecting your health, ensuring quality, and maintaining trust.
Every product you receive from us is brand new, factory sealed, and never handled by another customer.

By shopping with Cupid Boutique, you’re guaranteed a clean, safe, and professional experience that meets the highest Canadian retail standards.

Final Thoughts

While sex toys generally can’t be returned in Canada once opened, Cupid Boutique ensures your satisfaction with quality products, reliable warranties, and personalized support.

We take pride in being a Canadian-owned and operated adult store where every customer can shop with confidence — knowing their privacy, safety, and pleasure are protected.