First, make sure that you have the correct email address registered with us
Check your Spam/Junk email folder. If you find our emails in the Spam/Junk folder, move those to your inbox. Alternatively, you can also mark a message from CupidBoutique.com as 'Not Spam'. This way, your Contact list is automatically updated and all your future messages will be received in your inbox.
Sometimes, there’s a delay in email delivery due to mail server issues, network issues, or DNS issues. You are advised to refresh your email after a while.
If nothing works, please contact us using our Contact page.
First of all, check your device’s connection to the Internet; next, confirm your user name and password. If you still face any log in issue, take a snapshot of the error message and send it to us via our Contact Us page. We shall assess the problem and try our best to solve the issue.
LOG IN to My Account at the top right section of the Home page.
Click on 'Account Information' from left side menu of 'My Dashboard'.
Click on “Email address" in the Edit Account Information field.
Replace your old email address with the new one.
Click on ‘Save’.
Your new email address is now ready for use.
Go to ‘My Account’ page and Click on ‘Forgot Your Password?’ link
Enter your ‘Email Address’ that you have used to create your account with us; also enter the ‘captcha’ in the required field
You will receive an email with a link to reset your password
Check your email inbox and click on the password reset link
Create and confirm a new password
If you don’t receive an email, check your Spam/Junk email folder. If you find our emails in the Spam/Junk folder, move those to your inbox. Alternatively, you can also mark a message from Cupid Boutique.com as 'Not Spam'. This way, your Contact list is automatically updated and all your future messages will be received in your inbox.
If you are no longer interested in our latest exclusive offers, contests, hot news, blogs and more, simply click ‘Unsubscribe’ at the bottom of every weekly email newsletter sent to your inbox.
It is not mandatory to set up an account in order to make a purchase from our website. You have the option to check out as a guest. However, registering with us would help you in your future orders since your contact information and shipping details will be recorded with us. Also, to receive and use your reward points, you have to be a registered user. Having an account and choosing to receive our newsletters will also keep you informed about our special offers and discounts. We promise to only send you the coolest stuff.
It is 100% safe to use your Credit Card on our site to make purchases. We DO NOT save your Credit Card details. We use safe and secure networks which encrypt the information you provide. This information is not stored anywhere in our website or on our servers. This is the same level of security that banks and financial institutions provide us.
After you’ve made your payment, you will receive a confirmation email stating your order number and a summary of your order details. In case you didn't receive this email within 2 hours, please check the spam folder on your e-mail. If you still haven’t received any confirmation message, simply contact us to ensure order validity.
Discount and coupon
Some of our products and brands are restricted, meaning discounts and coupon codes are not applicable for them. Coupon and discount codes also don't work in combination with other codes and special offers.
A coupon code enables you to avail discounts running at a particular time or a stretched period of time. Cupid Boutique runs discount offers from time to time, over and above the already competitively priced items. The coupon code needs to be entered within the Discount Code box on the top-right of the Checkout page, or the bottom of the Cart sidebar.
You can make your payment using Credit Card Shopify Payments or Paypal.
We don’t accept orders without prior payment. If you’re reluctant about using your credit card and want to make your payment in cash, simply visit your nearest Cupid Boutique store. Find your nearest store at the ‘Store locator’ page on our website.
We require your name, address, and email id when you place an order with us. Your email address is solely used for communication between you (the buyer) and cupidboutique.com, and won’t be shared with any third parties that would send you unwanted or spam email. Your order shipping address is collected for shipping purpose alone and is used between cupidboutique.com and the selected shipper only. Your shipping and billing details are collected solely for interoffice use. In order for us to expedite your parcel, your billing address must match with your credit card statements.
Sorry, you are unable to add any items to existing orders. You can place another order for more items, we would try our best to ship them together.
If you’ve made a purchase from our website, you should receive your tracking number as soon as your product(s) get shipped. In case your order has been confirmed, processed and shipped, but you haven’t received the tracking link yet, kindly contact us.
As soon as your order gets confirmed, a confirmation email will be sent to the email address submitted with your order. In case you’ve successfully placed an order with us but haven’t received the confirmation email yet, we request you to check your spam/junk folder, as it is possible that the email may end up there.
To receive discounts and great benefits, you can sign up to become a registered member on our website. As a member you can enjoy great discounts, be the first to find out about our special offers and even get invited to some of our exciting events.
SHIPPING & DELIVERY
We process and ship all orders within 24 to 48 hours after receiving them. All of the shipping and processing happens on business days excluding weekends and holidays. For same day processing and shipping you need to place the order before 12 noon of that day. Once shipped, orders take between 3-5 business days to reach the specified mailing address depending upon the destination location. In case of extreme weather all parcels may experience delays.
Please take care when placing orders as, while you can edit your address for future orders, once an order is placed the address can’t be changed by you. Due to order processing speeds it is unlikely that we will be able to make any requested changes after an order has been placed. If an address is incomplete you can contact us with your order number, and we will try our best to change your address. Once an order has been shipped it becomes the property of the carrier.
If you have not received your order within time specified, check the order status on www.canadapost.ca using your tracking number which we have provided you. If that shows in transit, let us know and we will take care of it. Some remote areas may take longer than usual time.
As a valid account holder, you can change or modify your saved shipping information online any time before placing an order. You may do so either during checkout or from your Account page by clicking on My Addresses.
We ship in Canada at the following rates:
Get free shipping on orders over $57.
Exceptions apply to BC, AB, SK, MB, and NS where free shipping requires a minimum of $100, and to all air stage postal codes.
Shipping to air stage postal codes requires Express shipping or paying additional charges after processing.
We do not currently offer shipping to outside of Canada.
No, there is no shipping of products on weekends. Most orders are shipped the same business day (Monday - Friday) or the following business day if the order is placed on a weekend or after 12 Noon. It may take 3 -5 business days depending upon the destination location.
When placing an order you can choose a different shipping address than your billing address on the shopping cart pages before checking out. Your billing address must match with your credit card statement.
CANCEL, RETURNS & REFUND
Please take care when placing orders as most orders are shipped the same day they are received. If the parcel has already been shipped, it can’t be cancelled.
Our office hours are 9 AM - 4 PM Mon - Fri. Orders are generally shipped the same day. Once the order is shipped there is no way we can cancel this. We try our best to accommodate cancellation in due time but if it has already been shipped, it can't be cancelled. If you initiate a cancellation before shipping via phone call, a processing fee incurred won't be refunded, and will be the buyer's responsibility. If Cupid Boutique cancels your order for any reason a full refund will be issued.
Sorry, due to the nature of the products we sell, we do not accept any returns. The products are tested by 2 people before they are shipped out to ensure that they are functional and working. All refused packages are subject to 50% restocking fee in addition to our incurred shipping costs.
Shipping charges are refunded if:
We ship an incorrect product
A product was damaged during shipping
If we re-ship a product in these cases, there will be no second shipping charge. Your original shipping charges will not be refunded if we reship products. Shipping charges are refunded for items that are covered under manufacturer warranties.
We're really sorry if you've encountered any problem with our website. You can try the troubleshooting steps below:
Clear cache, delete cookies and restart your web browser.
Disable any pop-up blocker.
Try a different web browser/ computer/mobile device.
Use the In Private Browsing option for your web browser.
If nothing works, please send a snapshot of the error message (along with further details) to us via our Contact Us page.
Please check if the email address is the same as what you had used to sign up initially. Also make sure that you’ve provided the right password. If you still have issues signing in, please Click on ‘Forgot Password?’ You will then need to enter your email address and on the following page confirm the captcha. You will instantly receive an email to reset your password.
These products are sold for the intended use only; Cupid Boutique is not responsible for any physical harm caused by any of the products sold herein.
The products sold herein are intended solely for adults over the age of 18. We do not sell products for purchase by children. The moment you register with cupidboutique.com, purchase products from us or provide information to us, you assure that you are 18 years of age or above.
Absolutely not! We do not have any hidden charges.
There is a massive need of overhead that is associated with running retail stores, which must be built, stocked, staffed, taxed and maintained. Besides, there’s an expense of establishing our retail stores in the prime locations, which will ensure enough business to earn revenue or at least survive. You are also given a personalized service by a trained staff to explain any questions you may have. You can also feel or touch any product and also take it home right away after purchasing. You don’t need to wait for the delivery to arrive.